Customer service is one of the keys to lead your business in a successful way. It is the factor that makes or breaks your business. Because the growth of your business depends on the customer. You will get profit after selling your product to the customer who wants to buy your product. If you satisfy the need of customers then they will promote your business. So always make a decision based on the situation and based on what your customer want.
Providing good customer service means making your customers happy and satisfied with your retail product and services. Also, you have to provide service in a timely manner. To provide great service you need good communication and problem-solving skills.
Customer service will help you to increase customer loyalty. It also improves the quality of your retail products and services. It will deliver a great customer experience. If the customer satisfied with their needs then they will refer their friend to you. Like this, they can promote your business free of cost.
So to increase the growth of your business and stand out in the competition delivering good customer service is the best option. A happy customer will help you to create a positive work environment. Great customer service can build a product brand and promote that product.
Keys Customer service mistakes to avoid:
A simple mistake in customer service makes a big loss in business. Customer needs can make or break your business. So to protect your retail store business falling down avoid following Customer service mistakes:
1. Forcing customers to use a specific service channel
Good communication with the customer creates a good impact on your business. There are different platforms to communicate with the customer. It may be through email, chat, phone or face to face. It is not compulsory everyone can use one channel. So forcing customers to contact you through phone or email only create a bad impression on the customer. Its effects on the growth of your business. Just told your customer, to use any of the specific channels to contact you.
The number of retail companies can create an online customer portal for customers. It will make easy all conversations about customer issues. It helps the customer to contact with retailer. From this portal, customers can access self-service. Using self-service they can solve their issues on their own time.
2. Failing to listen
To avoid customer service mistakes try to listen to customer’s opinions carefully. Pay full attention while talking with a customer. And make sure the customer giving your complete attention. This is the best and number one rule of good customer service. Listen to customer issues carefully and answer them.
Without listening, customers assume what they want is a big mistake. So always listen to the customer first to avoid this mistake. And try to solve their issues with your retail product and services.
3. Keeping customers waiting
When the customer comes to your store then don’t let them wait for a long time. This mistake can affect your good customer service. Because waiting can make your customer disappoint and they will give negative feedback to you. A better way is always trying to deal with the customer in a timely manner. Provide a good waiting facility and try to make witing time as short as possible.
4. Undervaluing customer service staff
A good train employee can help to increase customer service. Recruit better and well-behaving employees in your retail store. If the employee is really valued then invest money in their training and wellbeing program. Make them perfect to interact with customers. If your staff is happy then they will make customers happy. Tell your staff to provide a valid receipt to the customer after purchase. On the basis of detail that printed on your receipt proof, they can exchange the product.
5. Breaking promises
If you give any promises o your customer then don’t break it. If you break your promise means you can lose the trust of your customer. Take the survey to know customer opinion and try to make changes in your products and services. Make the customers to trust you and provide them what they want.
6. Arguing with customers
If a customer comes to your retail store with any complain then first listen to them carefully. If you do not agree with complain then don’t argue with the customer. It will create a bad impact on your customer service. If you are not accepted with them then also you need to accept they feel their problems.
7. Provide true information
While dealing with the customer always tell then true information about the product. If you do not agree with their complaint then never let it come across to a customer. Collect feedback to know the customer’s opinion. This is the best way to improve customer service.
Provide all the detail of the complete customer satisfaction survey to them. Ask then to give your valuable feedback. Tell them to keep all the detail which is printed on the valid receipt with you. Offers gifts and free food vouchers to the customer. Customer service mistakes can be assured just try to avoid doing this mistake.